Return Eligibility

- Time Frame: You may return new, unopened items within 14 days of delivery.

- Condition: Products must be returned in their original packaging, unopened, and unused.

- Exclusions: We cannot accept returns for items that have been opened or tested.

Return Process

To initiate a return:

 1. Contact Us: Email us at hello@tauerperfumes.com with your order number and reason for return.

2. Prepare the Package: Ensure the item is securely packaged to prevent damage during transit.

3. Ship the Item: Send the package to the return address provided in our response.

Please note:

- Return Shipping Costs: Customers are responsible for return shipping fees, including any applicable taxes or duties.

- Tracking: We recommend using a trackable shipping service to ensure the safe return of your item.

Refunds

- Processing Time: Once we receive and inspect your return, we will process your refund within 7 business days.

- Refund Method: Refunds will be issued to the original payment method.

- Shipping Costs: Original shipping charges are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective product:

1. Report Immediately: Contact us within 14 days of delivery at hello@tauerperfumes.com.

2. Provide Details: Include your order number, a description of the issue, and, if possible, photographs of the damage.

3. Resolution: We will assess the situation and offer a replacement or refund as appropriate.

Additional Information

- Undeliverable Packages: If a package is returned due to an incorrect address provided by the customer, we will contact you to arrange re-shipment. Additional shipping fees may apply.

- International Orders: International customers are responsible for any customs duties or taxes incurred during return shipping.

For any further questions or assistance, please reach out to our customer service team at hello@tauerperfumes.com.